The following medical aids are on the Health 263 switching Platform: CIMAS, FLIMAS, FMH, BONVIE, CELLMED, FBC HEALTH , MAISHA HEALTH (STEWARD), ALLIANCE HEALTH, NORTHERN ALLIANCE, GENERATION HEALTH, CIMAS and PSMAS.

Contact support on the following cell number: +263 777 326 488/99 or email support@health263.systems

Bank transfer (No Zipit) or Ecocash and send POP to the following email: payments@health263.systems or cell number: +263 781 497 884

1. Check if the fingerprint reader is properly connected.
2. Check if there is no green fingerprint icon on the bottom right corner where you see an up arrow next to date and time and internet connection icon. If it’s there, right click and exit. Then refresh the webpage and redo
3. If the finger print icon is in an orange color, contact support team and they will fix it for you.

A – Accepted = Net amount equals the gross amount.

P – Partially Accepted = Net amount is less than gross amount thus having a patient pay amount.

D – Pended = Claim under review, requesting for funder to assess the claim and adjudicate it.

R – Rejected = Claim rejected and there will be reason for rejection, eg “benefit limit exhausted”

AX – Reversal of an Accepted Claim

PX – Reversal of a Partial Accepted Claim

DX – Reversal of a Pended Claim

Y – Claim reversal

We allow vendors of different systems to integrate with health 263 switching platform to ease service providers from using many systems to archive 1 goal. Requirements for integration is having at least 10 connected service providers using the system.

No our system specifically uses the secugen biometric reader which we provider upon installation

Yes

It depends with the Standard Operating Procedures of that respective Funder. We, as the switch, have no influence on Funder payment cycles but a claim that is sent through the switch can be paid instantly depending on funds availability at the Funder

If it’s an emergency, the service provider has been trained to capture that claim using a bypass function we have in the system however the Funder will query the claim that will come without a biometric signature

Our switch only carried drugs with a drug code. However if the drug is new and doesn’t have a code we can register the drug within 24 hours. You send an email to support@health263.systems and give details about the drug ie. Manufacturer, Name, Strength, Drug Code

That is a backend issue and a query has to be raised with funder so that the rules on the members benefits are corrected. In this case send a paper claim until the problem is resolved